Privacy Information

Privacy Policy

This Privacy Policy explains how Luminous Exteriors collects, uses, shares, and protects information when you visit our website, submit a form, request an estimate, contact us, or use our services.

1. Overview

Luminous Exteriors respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy describes what information we collect, why we collect it, how we use it, when we may share it, and what choices you have.

By using this website, submitting information through a form, requesting an estimate, communicating with us, or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal and project-related information when you interact with Luminous Exteriors online, by phone, by email, by SMS/text message, or in person.

Information you provide directly may include:

  • Name, phone number, email address, and mailing address.
  • Property address or address you wish to illuminate.
  • City, state, postal code, and service area details.
  • Lighting interest, project notes, appointment preferences, and estimate details.
  • Communication preferences and messages you send to us.
  • Financing-related information if you choose to apply through a third-party financing provider.

Information collected automatically may include:

  • IP address, browser type, device type, operating system, and general location information.
  • Pages visited, links clicked, form interactions, referring pages, and website usage data.
  • Cookies, pixels, analytics data, and similar tracking technologies.

3. How We Use Your Information

Luminous Exteriors may use collected information to provide services, respond to inquiries, improve the customer experience, and operate our business.

  • Respond to estimate requests, questions, and service inquiries.
  • Schedule consultations, appointments, installation visits, or follow-ups.
  • Prepare lighting recommendations, proposals, estimates, and project details.
  • Communicate about your project, service request, appointment, or account.
  • Send emails, phone calls, voicemail messages, or SMS/text messages when permitted.
  • Improve our website, advertising, customer service, and marketing efforts.
  • Process payments, financing inquiries, or related business records where applicable.
  • Protect against fraud, misuse, unauthorized activity, or security concerns.
  • Comply with legal, regulatory, insurance, tax, accounting, or operational obligations.

4. SMS / Text Message Privacy

If you provide your phone number and opt in to receive SMS/text messages, Luminous Exteriors may send messages related to estimate requests, appointment scheduling, project updates, reminders, customer support, promotions, and follow-up communications.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You may opt out at any time by replying STOP.
  • You may request help by replying HELP or contacting us directly.
  • Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as needed to provide messaging services or as required by law.

5. Cookies, Pixels & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website performance, improve user experience, measure advertising effectiveness, and support marketing campaigns.

These technologies may collect information such as browser type, device information, visited pages, referral source, approximate location, and interactions with our website or ads.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

6. Analytics & Advertising

We may use third-party analytics and advertising tools to understand how visitors use our website, measure campaign performance, improve our services, and show relevant advertisements.

These tools may use cookies, pixels, tags, or similar technologies to collect usage data and help us understand traffic sources, conversions, and audience engagement.

Third-party platforms may process data according to their own privacy policies and settings.

7. How We Share Information

Luminous Exteriors does not sell your personal information. We may share information only when necessary to operate our business, provide services, communicate with you, or meet legal obligations.

We may share information with:

  • Employees, contractors, installers, and representatives who help deliver our services.
  • CRM, website, hosting, form, email, phone, SMS, scheduling, and marketing service providers.
  • Payment processors, financing providers, or other third-party tools you choose to use.
  • Professional advisors, insurance providers, legal counsel, accountants, or business support vendors.
  • Government authorities, regulators, or other parties when required by law or necessary to protect rights and safety.

We require service providers to use information only as needed to provide services to us or as permitted by law.

8. Financing & Third-Party Services

If you choose to apply for financing or use a third-party service linked from our website, you may be directed to a third-party website, form, or platform. Information you submit to those providers is governed by their own privacy policies, terms, and practices.

Luminous Exteriors is not responsible for the privacy practices, security, content, approval decisions, rates, terms, or policies of third-party financing providers or external websites.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no website, internet transmission, email, SMS, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security of your information.

10. Data Retention

We may retain your information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support customer service, and improve our operations.

Retention periods may vary depending on the type of information, the purpose for collection, business needs, and applicable legal requirements.

11. Your Choices

You may request to update, correct, or delete certain personal information by contacting us. We may need to verify your identity before processing certain requests.

  • You can opt out of SMS/text messages by replying STOP.
  • You can unsubscribe from marketing emails by using the unsubscribe link when available.
  • You can contact us to update your contact preferences.
  • You can adjust browser settings to manage cookies.

Some information may be retained as required or permitted by law, for business records, security, legal compliance, dispute resolution, or legitimate operational needs.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

13. State Privacy Rights

Depending on your location, you may have certain privacy rights under applicable state privacy laws. These rights may include the ability to request access to, correction of, deletion of, or information about the personal data we collect and how it is used.

To make a privacy request, contact us using the information listed below. We may need to verify your identity before responding to your request.

14. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is currently no uniform industry standard for responding to these signals, our website may not respond to them in all cases.

15. Changes to This Privacy Policy

Luminous Exteriors may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy or want to submit a privacy request, please contact Luminous Exteriors: